Support and contact
Email llsfireoperations@gmail.com. We reply by email. We do not monitor this address around the clock.
Members
A department administrator invites you by email address. To join, you create a login with that email address and accept the invitation; creating a login alone does not give access to any department. For access or role questions, contact your administrator first. If you cannot sign in, or the problem is with the app itself, write to us.
When the Terms of Service require your acceptance, the app asks you to read and accept them before you continue. If your department has not yet accepted its department terms, the app tells you either that your department's agreement is waiting for its authorized representative, or that LLS is still preparing it and nothing is needed from you. Only your department's authorized representative, whom LLS has designated, can accept it, once LLS has issued it and only in the department administration web application; holding an administrator role does not give that authority. If the app says the agreement is waiting for its authorized representative, ask that person to sign in and accept. If you think you should be your department's authorized representative, write to us.
Reporting abusive content
In the app, press and hold a chat message (or open the member) and choose Report. Reports are reviewed by your department's chat administrators, and you receive a reference code. If a report is not being handled, email us with that reference code.
Account deletion
Emergencies
LLS Fire Operations is supplemental software for operational coordination and recordkeeping. It is not a computer-aided dispatch, emergency-notification or 911 system, and it does not replace one. It does not dispatch units or contact emergency services. Notifications and alerts are supplemental to your department's primary alerting and dispatch methods, and they can be delayed or fail to arrive. Hydrant and preplan information is entered by departments, and map and address data comes from other sources. Any of it may be incomplete or out of date. To get emergency help, call 9-1-1.