Terms of Service for Users (LLS Fire Operations)

1. About These Terms

1.1 These Terms of Service (the "User Terms") govern your individual use of LLS Fire Operations, including the mobile application and the department administration web application (together, the "Service"). The Service is provided by Lemon Lime Software LLC ("LLS", "we" or "us") to participating fire departments.

1.2 Access to the Service is limited to people authorized by a participating fire department (a "Department"). If your Department has also accepted the Department Terms and a Commercial Offer (each as defined in the Department Terms), those govern the commercial relationship between LLS and your Department. They do not change these User Terms, and these User Terms do not create a payment obligation for you personally.

1.3 These User Terms include the documents they refer to: the Privacy Policy, the account deletion page and the community rules shown in the app. They are separate from the Department Terms. Your acceptance of these User Terms is your own and does not accept anything on behalf of your Department.

2. Supplemental Software; Not an Emergency Service

2.1 LLS Fire Operations is provided by Lemon Lime Software LLC as supplemental software for fire-department operations, communication, incident coordination and recordkeeping.

2.2 LLS Fire Operations is not a 911 service, computer-aided dispatch (CAD) system, radio system, or replacement for a department's primary emergency dispatch and life-safety communication systems. It is not the only means by which a Department alerts or notifies its members.

2.3 The Service may provide incident alerts and other operational notifications, but their delivery, availability and timing are not guaranteed. Users and departments must maintain appropriate primary emergency communication methods, backup procedures and professional judgment.

2.4 On iPhone, the silent switch and Focus modes can mute alerts and notifications from the app. Do not rely on them as your only way of being alerted.

2.5 Alerts and notifications also depend on device settings and permissions, network connections and third-party notification services, any of which can delay or prevent delivery.

2.6 Creating an incident, sending an alert or posting a message in LLS Fire Operations does not contact 911 or a dispatch center. In an emergency, call 911 or follow your department's established emergency procedures.

3. Electronic Acceptance

3.1 We ask for agreement to these Terms through an affirmative step in the Service. Scrolling through the Terms, signing in, opening or using the Service, receiving a notice, or having used the Service before a version of the Terms was published is not acceptance.

3.2 Until a required acceptance has been made, the Service may refuse access to operational features and says so on screen. A limited set of operational-alert functions, such as receiving alert notifications and, in the mobile application, viewing and acknowledging alerts, is kept available. Other features, including incident reports, Chat and the pages of the web application (including its Alerts page), are unavailable until the acceptance is made.

3.3 A person may decline. If they decline, the Service signs them out and they cannot use its operational features. They can still ask us to delete their account (Section 7), and they can accept later.

3.4 By accepting, a person agrees that their electronic acceptance is their signature for the purposes of these Terms (and, for an Authorized Representative, the Department's signature), that records of acceptance may be kept electronically, and that we may give them copies of these Terms and notices electronically. A person may ask us for a copy of the version they accepted by writing to llsfireoperations@gmail.com.

4. Records of Acceptance

4.1 When an acceptance is made, we record the version concerned, a fingerprint (SHA-256 hash) of the exact text displayed, the time of acceptance and the part of the Service used (the mobile app or the web application). When a person declines, we record the version concerned, the time of the decline and the part of the Service used. The record of a decline does not hold a fingerprint of its own; the version it names identifies the exact text. Neither record includes an IP address or a device identifier; our hosting providers keep their own technical logs, as the Privacy Policy describes.

4.2 The record is kept as contractual and audit evidence. Section 7 explains how long it is kept and what happens to it when an account is deleted.

5. How You Accept

5.1 To accept, you read the version of the User Terms displayed by the app or the web application, select the confirmation ("I have read and agree to the Terms of Service") and choose Accept. The confirmation and the Accept button become available only after the text has loaded in full. The Service does not treat scrolling or time on screen as acceptance.

5.2 Your acceptance is recorded against your account and applies on every device you use and in every Department you belong to. You accept each new version that requires acceptance separately (Section 6).

6. Changes to These Terms

6.1 Each version of these Terms has a version label and an effective date. The current version is published at https://help.llsfireoperations.com/terms. LLS keeps earlier versions and does not alter a version after it is published.

6.2 A change is "material" if it affects the rights or obligations of users or Departments in a way that LLS decides requires new acceptance, for example a change to what you may do with the Service, to how information is used or kept, to the commercial or liability terms, or a new legal obligation. LLS identifies each new version as material or editorial when it publishes it.

6.3 Before a material version takes effect, LLS publishes it with its effective date and a summary of what changed, and the Service shows a notice. We intend to give at least 14 days of notice before a material version takes effect, unless a shorter period is required by law or regulation or is needed to address an urgent security, legal or regulatory need.

6.4 A material version takes effect on its effective date. Acceptance of it becomes a condition of continuing to use the Service's operational features only once LLS has separately activated the acceptance requirement for the affected persons or Departments; LLS does not activate the requirement before the effective date and may activate it later. Once the requirement has been activated, it applies to each later material version from that version's effective date. Once an acceptance requirement applies to a person or Department, that person or Department must accept to continue using the operational features, and there is no grace period. Until the effective date the version already in effect continues to apply, and an acceptance already given for it remains valid.

6.5 An editorial change, such as correcting a typographical error, clarifying wording without changing its meaning or updating contact details, takes effect when published and does not require new acceptance.

7. Privacy, Retention and Deletion

7.1 The Privacy Policy explains what information the Service processes, who may access it, who processes it, and how account deletion and operational-record retention are handled.

7.2 A person may ask us to delete their account in the app (About and policies, then Request account deletion) or by email. We complete verified requests within 30 calendar days of the day we receive them, except that a request from the only administrator of an active department stays open until the department has another administrator or the situation is otherwise resolved, as the account deletion page explains. Deletion is not instant, and some records are kept, as the Privacy Policy and the account deletion page explain.

7.3 Deleting an account does not necessarily delete records that a Department keeps or information that other members entered themselves. Operational records the person took part in and audit and authorization history are kept, and anything typed into them stays as it was typed. The person's Chat messages are replaced with a removed-message placeholder and their account record shows "Former member".

7.4 Records of acceptance, and of a decision to decline, (Section 4) remain after an account is deleted. They stay linked to the account record that shows "Former member". For an Authorized Representative's acceptance of the Department Terms, the representative's typed name and title, the Commercial Offer accepted, the subscription start date recorded with it and the confirmations given are kept with the record and are not removed when the account is deleted. We have not set an automatic deletion period for records of acceptance.

7.5 Copies in backups and provider logs are kept for the period set by the provider that holds them. We also keep backup copies ourselves and have not set a deletion period for them.

8. Authorized Use and Account Security

8.1 Access is limited to people authorized by a participating Department. Your Department determines membership, administrative permissions, responsibilities and access to operational information.

8.2 You must use your own authorized account, protect your sign-in credentials, not share them with anyone, and notify your Department and LLS of suspected unauthorized access.

9. Your Responsibilities

9.1 Your Department is responsible for deciding how the Service is incorporated into its operations and for verifying information used in operational decisions. You must follow your Department's procedures when you use the Service.

9.2 Hydrant records, building preplans, incident details, maps, personnel information, Forms and other operational records may be entered or updated by Department members or obtained from third-party sources. Such information may be inaccurate, incomplete, delayed or outdated. You must verify critical information through appropriate Department procedures and sources.

9.3 The Service is provided subject to available networks, devices, hosting systems and other technical dependencies. Except as stated in the Department Terms or a Commercial Offer that applies to your Department, or as required by law, LLS does not guarantee uninterrupted or error-free operation. LLS does not guarantee response times for support.

10. Acceptable Use

10.1 You may not use the Service to harass, threaten, bully, impersonate or discriminate against others; distribute hateful, sexually inappropriate or unlawful material; send spam; disclose another person's private information without a legitimate operational need; deliberately provide false operational information; or attempt unauthorized access to accounts, departments or systems.

11. Patient Health Information

11.1 Do not enter patient health information or other people's sensitive personal information anywhere in the Service, including Chat, Forms, check-off notes, Work, meeting and attendance notes, preplans, hydrant records and incident reports. The Service is not designed to store patient health records.

12. Chat, Visibility and Moderation

12.1 Channel messages are visible to authorized channel members and, where supported by the Service, department administrators. Direct messages are visible to their participants, except that a reported direct message may be shared with authorized chat administrators for review.

12.2 Messages or members may be reported through the available reporting tools.

12.3 Authorized chat administrators may remove messages from channels, refer reports to department leadership or mark reports as escalated for follow-up. Your department determines what administrative or personnel action follows.

12.4 Blocking another member has the effects described in the application's blocking controls. Blocking does not disable official department channels or operational alerts, and previously delivered notifications cannot be recalled.

12.5 Objectionable content and abusive behavior are not tolerated in the Service. Your Department may remove or suspend a member who violates these Terms or the community rules.

12.6 Where the Chat community-rules requirement has been turned on for your Department, the app asks you to agree to the community rules before you can post in Chat. The requirement is set for each Department and is not on for every Department. Your agreement to the community rules is a separate step from your acceptance of these User Terms, and the community rules continue to apply with them.

13. Operational Records and Content

13.1 Records and content submitted through the Service are handled as described in the Privacy Policy and in any agreement between your Department and LLS.

13.2 By submitting content, you authorize its processing, storage, transmission and display as reasonably necessary to provide the Service to your Department, consistent with the Privacy Policy and any such agreement.

13.3 You must have an appropriate basis to submit information about other people, properties or organizations.

14. Typed Signatures

14.1 When a Form requests a typed signature, entering your name and accepting the associated statement may create a record of the statement, signer, date and time, and applicable form version.

14.2 The legal sufficiency of a typed signature depends on the relevant circumstances and law. LLS does not independently determine whether a particular signature satisfies your department's legal requirements.

15. Suspension and End of Access

15.1 Individual membership access is managed by your Department's administrators. If your Department's access ends or is suspended, your access to that Department's information ends or is suspended with it.

15.2 LLS may suspend or restrict a participating Department's access to the Service, or to affected parts of it, when reasonably necessary to address a material security threat, unlawful use, unauthorized access or serious misuse of the Service. Where reasonably practicable, LLS will notify the Department and limit the restriction to what is reasonably necessary.

15.3 You may stop using the Service at any time. You can ask us to delete your account (Section 7).

16. Disclaimer of Warranties

16.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". To the maximum extent permitted by law, and except for obligations the Commercial Offer states expressly, LLS disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement, and any warranty that the Service will be uninterrupted or error-free or that any alert, notification or message will be delivered or delivered on time.

16.2 Information entered by Departments or obtained from third parties, such as hydrant records, preplans and maps, may be inaccurate, incomplete or out of date. Neither LLS nor the Service makes or is responsible for decisions made, or not made, in an emergency response in reliance on the Service.

17. Limitation of Liability

17.1 To the maximum extent permitted by law, LLS is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, loss of data or business interruption, arising out of or relating to the Service or these Terms, even if advised of their possibility.

17.2 To the maximum extent permitted by law, LLS's total liability arising out of or relating to the Service or these Terms is limited as follows. To a Department, it is limited to the greater of (a) US$1,000 and (b) the applicable Fees paid or payable by the Department under its Commercial Offer during the 12 months before the event giving rise to the claim. To an individual user, it is limited to US$1,000.

17.3 Nothing in these Terms limits liability that the law does not allow to be limited, and nothing in these Terms waives any immunity, defense or limitation of liability that a Department has under applicable law.

18. Responsibility for Third-Party Claims

18.1 To the extent permitted by applicable law, each party is responsible for third-party claims to the extent they are caused by that party's own negligence or willful misconduct. Nothing in these Terms requires a Department to indemnify LLS where the law prohibits it.

19. Governing Law and Disputes

19.1 These Terms are governed by the laws of Texas, without regard to its conflict-of-laws rules, except that if a Department is a governmental body whose law requires its own state's law to govern, that law governs the Department Terms to the extent it requires.

19.2 A party with a dispute will first give the other written notice of it and try in good faith to resolve it informally for 30 days. After that, a claim may be brought only in the courts of competent jurisdiction located in Travis County, Texas, subject to applicable jurisdiction and venue law, and each party consents to their jurisdiction, except where the law requires a different forum for a governmental body.

20. General

20.1 The documents that make up your agreement are those stated in Section 1, together with, for a Department, the Commercial Offer. If they conflict, the more specific provision controls. Individual users are not third-party beneficiaries of the Department Terms, and Departments are not third-party beneficiaries of the User Terms.

20.2 If a provision is unenforceable, the rest remains in effect. A party's failure to enforce a provision is not a waiver. Neither party may assign these Terms without the other's consent, except that LLS may assign them to a successor to its business on notice. LLS is not responsible for events beyond its reasonable control, including internet, cloud-hosting and notification-service outages.

20.3 Nothing in these Terms makes LLS and a Department or user partners, agents or joint venturers.

21. Contact

21.1 For support, security concerns or questions about these Terms, contact: llsfireoperations@gmail.com

Version 1.0 · Effective 2026-11-25 (UTC) · Text fingerprint (SHA-256): 718246b6a1dfb4bbcce853d59af54f855a3258d35cfc6599b251e0072767919b